Contact information

Trade name: PoolSpaMarket.com

Phone number: 661-679-4762

Email: admin@poolside101.com

Physical address: Poolside Pool Supply, 5613 Calloway Dr #400, Bakersfield CA 93312, United States

POOLSIDE LLC Text Messaging Policy

This policy outlines how [Poolside Pool Supply] uses text messaging to communicate with individuals in California, ensuring compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and the Telephone Consumer Protection Act (TCPA).

1. Consent:

  • We will only send text messages to individuals who have provided express written consent to receive them.
  • Consent must be clear, conspicuous, and obtained before any text messages are sent.
  • Consent can be obtained through various methods, including:
    • Online forms with a clear opt-in checkbox.
    • Written agreements.
    • Verbal consent, documented and recorded.
  • Consent must specify the types of messages that will be sent (e.g., appointment reminders, marketing offers, account updates).
  • Individuals have the right to revoke their consent at any time.

2. Opt-Out:

  • All text messages will include clear instructions on how to opt-out of receiving future messages.
  • Individuals can opt-out by replying with keywords such as "STOP," "END," "CANCEL," "UNSUBSCRIBE," or "QUIT."
  • We will honor opt-out requests promptly and cease sending text messages within a reasonable timeframe, typically within [specify timeframe, e.g., 10 business days].
  • We will maintain a record of all opt-out requests.

3. Message Content:

  • Text messages will be relevant and related to the purpose for which consent was obtained.
  • We will avoid sending unsolicited or spam messages.
  • Messages will clearly identify [Poolside Pool Supply].
  • Messages will comply with all applicable laws and regulations.

4. Frequency and Timing:

  • We will limit the frequency of text messages to a reasonable number, as communicated to the individual during the consent process.
  • We will avoid sending text messages during inappropriate hours, such as late at night or early in the morning, unless it is an emergency or pre-arranged.
  • We will respect any timing preferences expressed by the user.

5. Data Privacy and Security:

  • We will protect the privacy and security of personal information collected and used for text messaging.
  • We will comply with the CCPA and other applicable privacy laws.
  • We will not share personal information with third parties without consent, except as required by law.
  • We will implement appropriate security measures to prevent unauthorized access to or disclosure of personal information.

6. Record Keeping:

  • We will maintain records of consent, opt-out requests, and message content for [specify retention period].
  • These records will be made available upon request, as required by law.

7. Compliance:

  • We will regularly review and update this policy to ensure compliance with applicable laws and regulations.
  • We will train employees on this policy and ensure they understand and adhere to its provisions.
  • We reserve the right to modify this policy at any time.

8. Contact Information:

  • For questions or concerns about this policy, please contact us at:
    • [661-679-4762]
    • [support@poolside101.com]
    • [5613 Calloway Dr ste 400 Bakersfield, Ca 93312]